While the pandemic may have forced it, consistent technology upgrades have led to the growth and success of the work-from-home culture in India. To provide a seamless experience for both remote work employees as well as customers, it is imperative for companies to equip themselves with the latest gadgets and software.
Doing so will not just ensure data management and security, but will also help the entire team stay well-connected and devoted to their work.
The way forward?
The arrival of more and more technological solutions, such as cloud storage, automated feedback, customer analysis, contact centre services, etc. have fuelled every business’ entry into the digital age.
While some companies continue to rely on older methods, most modern businesses have been embracing a technology-driven approach to their operations.
Although embarking on a digital-first journey may seem daunting at first, it is a simple and easy path to tread on.
Here is a list of some technologies that you must invest in:
1. Cloud storage
The cloud offers easy access to company data for all employees. This facilitates seamless collaboration between teams. With a strong access management system, businesses can better organise, protect and manage their most sensitive data.
Cloud services also increase the safety of a virtual workspace and promote a comforting virtual work environment. They are cost-effective and allow for greater flexibility and scalability with the services provided.
2. Right technologies
Remote working demands a heavier dependence on the right technologies and hardware. Away from their desks, a lot of remote workers will rely greatly on their smart devices to conduct regular tasks.
For this, companies must equip their remote workforce with all the tools necessary for smooth operations.
One such tool is a softphone.
Instead of setting up contact centre services with regular desk phones, remote workers can use softphones on their desktops or mobile phones.
Since these phones can be operated remotely, they add flexibility to your team’s work life, enhancing their productivity and satisfaction.
3. Project management tools
Managing a project with a large team of remote workers is difficult.
However, project management tools help workers coordinate and communicate in a synchronised manner, thereby, making the entire process much easier.
Once an entire workspace is equipped with the correct project management tools, processes like stifling micromanagement and offline meetings can be made redundant.
The best project management tools help with consistent planning and setting of goals, tracking of progress and accounting for every employee’s productivity.
4. Virtual call centre solutions
Setting up a virtual call centre does not only help remote workers connect with customers from any location, it also allows a brand cut down on its operational costs. Not just that, businesses are also able to offer extended support hours and better service to customers.
Virtual call centre solutions also enhance customer experience by automating most communication processes, thereby eliminating long wait times and manual errors. Thus, customers feel valued and independent at the same time.
5. Tools for video conferencing
More companies are moving to video-based communication. With employees now accustomed to communicating via a screen, video conferencing is the perfect blend of comfort and effective conversations.
Video conferences aim at fostering smooth and hassle-free communication among larger groups of employees.
Other video conferencing features include tools for easy meeting set-ups, meeting notes to jot down important details, and recording calls for future reference.
Thus, modern businesses must equip all employees with smart video conferencing tools, a robust headset and a web camera.
Having the right tools and techniques in place is the first and the most important step to setting up a remote workforce. Correct and timely integration of modern technologies can help employees increase their productivity levels and improve their performance.
A sound remote work system can also help companies hire workers from all around the world, making their business global. With an easy cloud-powered onboarding process, entire departments can be quickly connected to a central virtual network.
The creation of a digital workplace needs more than just new technology and upgrades. It requires a mindset that is open to change and innovation.
With the right attitude from management and employees, your remote workers can experience a virtual workspace that is comforting yet cohesive and efficient in all aspects.
For more info visit IVR solutions.